Troubleshooting

iPhone issue – Server error Contact your server administrator Cannot get mail

Got the above error message on a users iPhone today – It was easy for me to trouble shoot as the user also uses an iPad and indicated he was also having problems downloading mail on that device.

Symptoms: When the iPhone mail app is accessed a notification appears towards the bottom for a number of seconds indicating “Downloading” but no new e-mails are downloaded and after a few more seconds the “Server error – Contact your server administrator – Cannot get mail” error message appears.

If you’ve already tried adding/removing the ActiveSync account details (and all the other recommended troubleshooting steps) and your device still cannot download e-mail – go back to the day your iPhone/iPad stopped receiving mail in Outlook (or whatever desktop client you normally use) and delete all mails from that day. Also empty your “Deleted Items” to be safe.

Your device cannot download new e-mails because one of the e-mails you’ve received has become corrupted and is now holding up other mails in the queue.

Once you’ve deleted the corrupted mail you should then be able to download the newer ones.

The information contained in this website/blog is for general information purposes only. The information is provided by Martin Birrane and while I endeavour to keep the information up to date and correct, I make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, code samples, or related graphics contained on the website/blog for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will Martin Birrane be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website/blog. Through this website/blog you are able to link to other websites which are not under the control of Martin Birrane. I have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep this website/blog up and running smoothly. However, I take no responsibility for, and will not be liable for, this website/blog being temporarily unavailable due to technical issues beyond my control. Any views expressed in this website/blog are those of Martin Birrane. They should not be interpreted as reflecting the views of Martin Birranes past, current or future employers.

In no event will Martin Birrane be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website/blog.

Through this website/blog you are able to link to other websites which are not under the control of Martin Birrane. I have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep this website/blog up and running smoothly. However, I take no responsibility for, and will not be liable for, this website/blog being temporarily unavailable due to technical issues beyond my control.

Any views expressed in this website/blog are those of Martin Birrane. They should not be interpreted as reflecting the views of Martin Birranes past, current or future employers.